DELIVERY & RETURNS
Divani offers FREE delivery for all orders over $150 to Australia and New Zealand customers.
Orders under $150 are subject to the following delivery charges:
b. The item is returned unworn,
c. All original labels and tickets are attached to the item,
d. The item was not purchased on sale,
e. Return postage costs are covered by the customer.
- Email firstname.lastname@example.org with your order number, the name of the items you wish to return, and whether you would like an exchange or a store credit.
- We will give you a Return Authorisation number and a return address.
- Check your items to ensure they are in perfect condition as Divani will not accept any items returned damaged in any way.
- Post your parcel back to the address provided, with the RA number. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit.
- Once we receive your return, we will email you store credit in the form of a gift card which can be used storewide!
If you purchased your item online and you're lucky enough to live near one of our Divani stores, you can make a return in-store as long as all the above requirements are met, and you have your order number for proof of purchase,
- Please email email@example.com with your order number and an image of the fault within 7 days of delivery so our team can arrange a replacement, store credit or refund as soon as possible.
- Any faults that occur after 1 month will not be accepted.